
WELCOME TO

PERSONAL SUPPORT FOR TRUE PARTNERSHIP
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FASTER SERVICE, SEAMLESS SUPPORT
Concierge is your dedicated plan.com contact, ready to assist you and your business whenever needed.
As one of our most valued partners, it’s the first step into our new and evolving partner program and represents an important part of our commitment to enhancing your experience.
.png)
FASTER SERVICE, SEAMLESS SUPPORT
Concierge is your dedicated plan.com contact, ready to assist you and your business whenever needed.
As one of our most valued partners, it’s the first step into our new and evolving partner program and represents an important part of our commitment to enhancing your experience.
How Concierge benefits your business
We’re confident that your Concierge will deliver a premium experience that sets new standards of efficiency and service through:
Faster service implementation means quicker order-to-cash
Day-to-day support helps you focus on what matters most –
your customers
Improved SLAs and direct support give you confidence in delivery
Out-of-hours availability means you’re always in control
SETTING NEW STANDARDS IN PERFORMANCE AND RELIABILITY
From faster response times to even more efficient issue resolution, your named contact provides you with enhanced Service Level Assurances by taking ownership of the service implementation and in-life support enquiries that you raise.
Direct routing to your named contact
Faster first response within 30 minutes
Level One service resolution – 80% in 2hrs
Level Two technical resolution – 80% in 24hrs
Escalations to a
Concierge email
Optional Concierge contact via WhatsApp
(coming soon)
Your Dedicated Concierge
You’ll be assigned one of the following members of our Concierge team as a dedicated contact. From service implementation to day-to-day issue resolution, they provide personalised support that’s tailored to serving you and your customers.

Jennie has years of experience managing teams of talented people and consistently delivering projects to the highest standard. Her exceptional communication, teamwork, and people skills make her an invaluable asset to the team. Her natural ability to navigate complex situations with ease and assurance not only enhances our team’s performance but contributes to the positive and productive environment in our dedicated concierge team.

Patrick is a talented communicator with a passion for serving people. His diverse experience spans high-pressure environments where managing competing priorities is second nature. This ensures he can be relied upon to deliver consistently excellent support. Known for his adaptability and proactive approach, Patrick goes above and beyond to anticipate and fulfil the unique needs of our most valued partners, fostering trusted and lasting relationships.

