WELCOME TO

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PERSONAL SUPPORT FOR TRUE PARTNERSHIP

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FASTER SERVICE, SEAMLESS SUPPORT

Concierge is your dedicated plan.com contact, ready to assist you and your business whenever needed.

As one of our most valued partners, it’s the first step into our new and evolving partner program and represents an important part of our commitment to enhancing your experience.

FASTER SERVICE, SEAMLESS SUPPORT

Concierge is your dedicated plan.com contact, ready to assist you and your business whenever needed.

As one of our most valued partners, it’s the first step into our new and evolving partner program and represents an important part of our commitment to enhancing your experience.

What is Concierge?

Concierge is designed to provide faster service implementation and seamless day-to-day support.

From taking ownership of your service enquiries to offering enhanced SLAs and faster resolution, Concierge removes complexity and empowers your team to focus on delivering value to your customers.

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EXCLUSIVE TO OUR MOST VALUED PARTNERS
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OUR SIGNATURE SERVICE
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OWNERSHIP OF YOUR SERVICE ENQUIRIES
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A FASTER AND MORE EFFICIENT BAU EXPERIENCE
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DIRECT CONTACT WITH YOUR NAMED CONCIERGE
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FASTER RESPONSE TIMES
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IMPROVED
SLAs
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Escalation out OF HOURS
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How Concierge benefits your business

We’re confident that your Concierge will deliver a premium experience that sets new standards of efficiency and service through:

Faster service implementation means quicker order-to-cash

Day-to-day support helps you focus on what matters most –
your customers

Improved SLAs and direct support give you confidence in delivery

Out-of-hours availability means you’re always in control

SETTING NEW STANDARDS IN PERFORMANCE AND RELIABILITY

From faster response times to even more efficient issue resolution, your named contact provides you with enhanced Service Level Assurances by taking ownership of the service implementation and in-life support enquiries that you raise.

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Direct routing to your named contact

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Faster first response within 30 minutes

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Level One service resolution – 80% in 2hrs

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Level Two technical resolution – 80% in 24hrs

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Escalations to a
Concierge email

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Optional Concierge contact via WhatsApp
(coming soon)

Your Dedicated Concierge

You’ll be assigned one of the following members of our Concierge team as a dedicated contact. From service implementation to day-to-day issue resolution, they provide personalised support that’s tailored to serving you and your customers.

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JENNIE LAMB

Jennie has years of experience managing teams of talented people and consistently delivering projects to the highest standard. Her exceptional communication, teamwork, and people skills make her an invaluable asset to the team. Her natural ability to navigate complex situations with ease and assurance not only enhances our team’s performance but contributes to the positive and productive environment in our dedicated concierge team.

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PATRICK DOUGLAS

Patrick is a talented communicator with a passion for serving people. His diverse experience spans high-pressure environments where managing competing priorities is second nature. This ensures he can be relied upon to deliver consistently excellent support. Known for his adaptability and proactive approach, Patrick goes above and beyond to anticipate and fulfil the unique needs of our most valued partners, fostering trusted and lasting relationships.

Next steps

Getting started with Concierge is quick and effortless, ensuring you and your team can begin enjoying the benefits of your named contact taking ownership of more efficient support, without delay.

The next steps are simple:

Our account team will verify that we hold the relevant contact details for the key members of your team to engage with the service

Your dedicated Concierge will take care of the rest

Through Concierge, we’re confident in delivering a premium experience that sets new standards of efficiency and service in our relationship. Together, we’re building a true partnership, one that is focused on your success and defined by excellence every step of the way.

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